Frequently Asked Questions

I hope to answer most of your questions here.  If you don't see what you're looking for, please e-mail me.

Q: How big or small does the sample graphic have to be for the chip?
A: The image has to be 502 x 277.  If you're not sure how to make your artwork that size, you can e-mail it to me and I can assist for free.  I can then make you a free virtual sample of the final product and e-mail it back to you for your review.

Q: What DPI (dots per inch) does the image have to be in?
A: If you resize your graphic to 502 x 277 pixels, then the DPI is inconsequential.  But if you must know, it works out to be approximately 221 DPI.  You can use any image you like on these chips using any DPI you like, as long as the final image is resized to 502 x 277.  The DPI of an image will change whenever you resize it to a different size.  Therefore, you will lose whatever DPI the image originally was.

Q: Can you make double-sided chips?
A: Yes!  There is a small additional charge per chip.

Q: Is there a warranty for your chips?

A: If the chips are treated right, they will last for many years and look just as beautiful as they did when they were new.  Although they are fairly durable, I have seen a few cases where chips have been dropped or abused.  In some of these cases, the clear coat had started to separate from the chip.  If your chip exhibits signs of the clear coat separating from the chip and there is no visible evidence that the chip was ever dropped or abused, I will replace the chip for free up to one year after purchase.

Q: Can we chose a different color chip from the 11 that you offer?  And can we change the color of the dice and card suites on the chip too?
A: Unfortunately not.  I hope that more color options will be available in the future.  But all chips, except the white ones, have white dice and card suits around the border.  The dice and card suits on the white chips are blue.

Q: Are there any hidden fees or additional costs that you haven't talked about yet?
A: The only additional charges, besides the cost of the chips, might be any unusual additional time I spend in helping you with your graphic images you want on your chips.  Ideally, you will be able to create your image on your own and submit it to me in just about any file type at 502 x 277 pixels.  And I don't mind spending some time in taking your original artwork or picture and working with it to look it's best on a chip.  I offer that service for free to you anyway.  It's only in certain unusual cases where I'm spending more than an hour or so on your artwork, or several different images, that I may have to add an additional fee for my time.  I have yet to do this, by the way.

And remember that shipping within the continental United States with a tracking number is free.  If you are overseas, including Hawaii, or you require faster shipping, additional shipping costs will incur.